Reference

Terms Conditions That Cover Your rajabandar Account

These terms define how your account operates, how deposits through DANA, OVO, and GoPay are processed, and what obligations both you and we carry.

Wallet deposit rulesWithdrawal conditionsAccount responsibilitiesDispute handling
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rajabandar Terms Conditions That Cover Your rajabandar Account
TERMS ASSISTANCE

Where to Ask About These Terms

If anything in these terms is unclear, or you want to dispute a decision made under them, reach out through the channels below. We handle terms-related queries with the same urgency as payment issues because your account rights matter.

Live Chat Open the chat widget from any page to ask about a specific clause, request clarification on withdrawal conditions, or raise a dispute about an account action taken under these terms.
Email Send a detailed query to our support address for matters requiring documentation — identity disputes, balance reviews, or formal complaints. Attach screenshots of relevant transactions from your DANA, OVO, or GoPay history.
Account Notification Centre Check your in-account notification panel for any terms updates, verification requests, or compliance flags. We log all actions taken against your account here so you have a clear record.
DATA AND SECURITY TERMS

How We Handle Your Data Under These Terms

These clauses explain what data we collect, why we retain it, and how you can request changes or deletion. Your DANA, OVO, or GoPay transaction data passes through encrypted channels and is stored only as long as required for compliance and dispute resolution.

Data Collection Scope

We collect your name, e-wallet identifier, device type, IP address, and transaction history. This data supports identity verification, fraud detection, and compliance with applicable regulations in eligible regions.

Cookie Usage

Our platform uses session cookies to maintain your login state and preference cookies to remember display settings. No advertising cookies are deployed without separate consent, which you can withdraw at any time through account settings.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorised access, notify us immediately via live chat. We will freeze the account pending verification and reverse any unauthorised transactions where possible.

Retention Period

Account data is retained for the duration of your active membership plus a compliance retention window after closure. Transaction records linked to DANA, OVO, or GoPay deposits are kept as required by applicable financial reporting standards.

Requesting Data Changes

You may request correction of personal details or full data deletion by contacting support with a verified identity. Deletion requests are processed after confirming no outstanding balances or pending disputes remain on the account.

Who to Contact

For any data-related concern — access requests, correction, portability, or deletion — use the email support channel and reference your registered e-wallet name. Expect acknowledgement within one working day and resolution within a reasonable timeframe.

Common Questions About Our Terms & Conditions

Below are the questions we receive most often about how these terms affect your account, your funds, and your rights. Each answer reflects the current version of our conditions.

Yes. Every transaction you initiate — whether a deposit via DANA, OVO, or GoPay — falls under these terms from the moment you confirm the transfer in your wallet app. The terms govern processing, verification, and any dispute arising from that transaction.

No. Our terms enforce a strict one-person, one-account rule. If we detect duplicate accounts — even across different wallets — both may be suspended and balances held pending review. Register once with your primary e-wallet and keep it consistent.

You can close your account and withdraw eligible funds within the standard processing window. Continued use after we notify you of an update counts as acceptance. We communicate changes through in-account notifications so you never miss them.

Contact our email support team with your registered wallet name and a clear deletion request. We will verify your identity, confirm no outstanding balance or open dispute exists, then process the deletion. Acknowledgement arrives within one working day.

Always. Each promotion has its own wagering conditions stated on the offer page. If you withdraw before meeting those conditions, the promotional portion may be forfeited — but your deposited funds remain accessible after standard verification steps.

This is a compliance requirement designed to prevent third-party fund movement. If you deposited via GoPay, for example, your withdrawal routes back to that same GoPay account. It protects both you and us from unauthorised transfers.

We may ask for a photo of your ID matching the name on your linked DANA, OVO, or GoPay wallet. Higher withdrawal amounts or accounts flagged for unusual activity face additional checks. Verification keeps your funds safe from impersonation.

Availability of specific games — including Crash Skyrise Arena, Speed Baccarat Room, or football betting markets — depends on local law and eligible regions. Where a category or title is restricted, the lobby simply does not display it for your region.

Raise a dispute through live chat or email with your transaction reference and wallet screenshot. We investigate within our stated timeframe and communicate the outcome via your notification centre. If the error is ours, we correct the balance directly.

These terms apply uniformly regardless of your city. Whether you access the platform from Batam or anywhere else, the same account rules, payment conditions, and data handling practices govern your experience. Regional legal restrictions may limit feature availability.

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